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International Enquiries:
international@myryad.co.uk

Technical Enquiries:
technical@myryad.co.uk

General Enquiries:
customersupport@myryad.co.uk

Office Opening Hours:
Mon to Fri: 9:00am – 5:30pm

Support

If you have any questions regarding Myryad or its products, please see if they are in our FAQ section below. Also, Manuals and white papers relating to our range of products have been made available below.

Manuals & Instruction Downloads

Select from the list to download.

White Paper Downloads

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Privacy Policy

We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Armour Home Electronics Limited of Units 7 & 8, Stortford Hall Industrial Park, Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5GZ.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.myryad.co.uk (our site). This includes information provided at the time of registering to use our site or when ordering products from our site.
If you write to us (by letter or email), we may keep a record of that correspondence.
If you telephone us or we telephone you, we may keep a written record of that conversation. We may also record the conversation for the purposes of training and ensuring our service standards are maintained.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our site, when you choose to do so.
To notify you about changes to our site.

Use for marketing purposes

We may also use your data to provide you with information about goods and services which may be of interest to you, and we may contact you about these by post, telephone or email. We will not do this only if you have indicated you do not wish us to do so by checking the relevant box on the registration form or when placing an order, or by changing your preferences on your account profile.

We may also pass your details to carefully-selected third parties for marketing purposes, and those third parties may contact you by post, telephone or email. We will not do this only if you have indicated you do not wish us to do so by checking the relevant box on the registration form or when placing an order, or by changing your preferences on your account profile.

You can change your preferences regarding our use of your data for marketing purposes at any time by logging in to your account on our site. You may also change your preferences by contacting us at The Data Controller – Endulgence, Armour Home Electronics Limited of Units 7 & 8, Stortford Hall Industrial Park, Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5GZ or webmaster@myryad.co.uk.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Armour Home Electronics Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of Armour Home Electronics Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Controller – Myryad, Armour Home Electronics Limited, Units 7 & 8, Stortford Hall Industrial Park, Dunmow Road, Bishops Stortford, Hertfordshire, CM23 5GZ or webmaster@myryad.co.uk.

Frequently Asked Questions

1. What is the Myryad ‘sound’?
Of course, the ultimate design goal is that there should not actually be a ‘sound’ that is particular to Myryad. A perfect hi-fi product would be totally neutral and not impose any characteristic of its own on the music, but different hi-fi has different characteristics just as different musical instruments do. There is an infinite variety of possible sonic characteristics which a product can take on as it deviates from absolute neutrality. These are often described by various subjective and comparative terms such as ‘hard’/’soft’, ‘bright’/’dark’, ‘warm’/’cold’ and so on. Myryad believes that when designing hi-fi products it is important to avoid focusing too heavily on any one particular aspect of the sound as this can often lead to improvements in one area at the expense of degradation elsewhere. At Myryad we always consider the sound as a whole and aim to optimize the sonic performance across its total spectrum. Myryad products are designed keeping the ultimate aim of neutrality always in mind. To this end we treat aspects such as transparency and precision as key parameters. However, there are many products on the market which score very highly on transparency and precision but have a cold, lifeless and un-involving sound. At Myryad we take great care to ensure that transparency and precision are achieved without compromising musicality and a degree of warmth. The sound is dynamic with excellent transient precision and power – but not artificially emphasized. Treble accuracy and detail are achieved while keeping the top end sweet and smooth – without any hardness. Proof of the success of this approach is that no fewer than 8 out 10 of Myryad’s M-Series products hold the coveted 5-Star rating in leading British magazine, ‘What Hi-Fi?’ – an unprecedented proportion of an entire product series, and the strongest possible endorsement of Myryad’s skill in designing consistently superb and natural-sounding products.

2. How should I expect to compare Myryad’s ‘British sound’ with products from other origins?
* Larger (and, particularly, Far-Eastern) manufacturers cater for mass tastes.
* British manufacturers, such as Myryad, have traditionally designed for the smaller (but steadily growing) market for the more discerning music-lover.
* Larger international manufacturers tend to offer products with many features – frequently just for marketing purposes, with many features bringing few true sonic benefits to the end-user.
* Because all such features introduce additional circuitry which can only degrade the ultimate performance, Myryad products are designed with only those features and controls that are totally necessary. As the result, circuitry is purer, operation is simpler, and a greater part of product cost can be allocated to high-quality components which genuinely benefit performance.
* Mass-produced products are designed to be immediately impressive in demonstration at the point of purchase – usually through emphasis on one aspect of performance.
* Myryad takes care with all products to ensure that their performance reflects the Myryad criteria (set out above) for how they should sound – which, of course, makes them much more satisfying to live with over the longer-term.

3. Why are Myryad’s products so successful all around the world?
What is Myryad’s ‘commercial philosophy’?
Against an industry background where top performance was frequently possible only at the expense of indifferent appearance, poor reliability and high cost, Myryad’s declared philosophy was to create and market a complementary range of high quality audio and a/v separates which offered: ‘outstanding performance, graceful aesthetics, first-class reliability and exceptional value for money’ – all backed by exemplary service levels. Reviewing the MDP500 in Stereophile Guide to Home Theater in November, 2000 – from which it went on to receive the Gold Award in Stereophile Guide to Home Theater’s 2001 Awards in the US – the internationally respected reviewer Robert Deutsch himself repeated the Myryad philosophy, writing: ‘Myryad’s stated objective is to create and market products that provide ‘outstanding performance, graceful aesthetics, first-class reliability, and exceptional value for money’. With the MDP500, I’d say they’ve met that goal.’ At Myryad, we are constantly striving to achieve even better performance from even more attractive products, offering even better reliability and even better value for money. Constantly growing levels of international sales suggest that consumers all around the world agree with this philosophy!

4. What are balanced interconnects, and are they better?
Conventional ‘unbalanced’ signal cables have a single wire for the audio signal surrounded by a cylindrical ‘shield’ conductor which makes the ground return connection. In a balanced cable there are two wires within the shield one for the signal and one for the ground return. The shield is only used to protect against interference sources. Properly designed balanced interconnections are less affected by radio interference and problems of grounding compatibility between audio components. Balanced interconnections are always used in professional systems where long cable runs are common and a wide variety of audio components, which may not be compatible, are likely to be used. In a well-designed home audio set-up there should be no grounding incompatibility and most interconnects should be short so radio interference should not be a problem. The only exception can be in the interconnection between the preamplifier and the power amplifier, where long cable runs might be used if the power amplifiers are placed close to the speakers (with very short speaker cables)

Terms and Conditions

All information and graphics (the “Information”) published on the Armour Home Electronics & Armour (“AHE”) website or subsidiary brand websites (the “Website”) are subject to the following terms, conditions and notices (“Terms and Conditions”).

By using the Website you are agreeing to the Terms and Conditions without modification. AHE reserves the right to vary the Terms and Conditions at any time without notice. You are therefore advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the Website after variation.

The Information could include technical inaccuracies or typographical errors. AHE has made reasonable efforts to ensure that the Information is accurate at the time of inclusion. However, like any printed material, the Information may be out of date at the time of access by the visitor. AHE shall not be liable for any error or omission in, or any failure to update, such Information and any decisions based on the Information are the sole responsibility of the visitor. You are advised to verify the accuracy of any information before acting upon it. AHE reserves the right to make changes to this website at any time without notice.

Disclaimer of Warranties

While AHE endeavours to ensure that the Information is correct, the Information and other content contained in and accessible from the Website is provided on an AS IS basis, without any conditions, warranties or other terms of any kind. To the fullest extent permitted by law, AHE disclaims and excludes all representations and warranties (express, implied and statutory, including but without lAHEtation warranties and conditions as to satisfactory quality, fitness for purpose and non-infringement of third-party intellectual property rights) as to any such Information.

Disclaimer of Liability

Unless expressly stated to the contrary, to the fullest extent permitted by law, AHE hereby excludes all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims were foreseeable, known or otherwise) arising out of or in connection with the use of the Website or the Information, including without limitation, indirect or consequential loss or damage, loss of actual or anticipated profits (including loss of profits on contracts), loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, loss of reputation, loss of, damage to or corruption of data, loss of use of money or otherwise, and whether or not advised of the possibility of such claim, loss, demand or damages and whether arising in tort (including negligence), contract or otherwise. This statement does not affect your statutory rights.

The Information on the website does not constitute any contractual or other binding commitment on AHE, nor shall any such Information be construed as an offer or other invitation to purchase or sell goods or services. Any contractual or other binding commitment subsequently entered into regarding goods or services shall be subject to AHE?s standard terms and conditions of trading, or such other terms and conditions as are agreed in writing.

AHE is not responsible for the content of any other website, web page or service which you can access via the Website or from which you have accessed the Website (the “Linked Sites”). Linked Sites will be subject to the terms and conditions contained within each such site. AHE provides no guarantee as to the accuracy or reliability of Linked Sites or the information contained therein, and has no responsibility for unintended, objectionable, false or misleading content. AHE should not be taken as having reviewed or approved Linked Sites and AHE accepts no liability, either directly or indirectly, for any distress, loss or damage suffered as a result of accessing Linked Sites.

Any comments or materials sent to AHE through the website shall be deemed to be non-confidential. AHE has no obligation with respect to such comments or materials and shall be free to reproduce, use or distribute such comments or materials without limitation.

The Website, all Information and hypertext links are the property of AHE or its licensors. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited. Any copies of the Information or website pages which you shall make shall retain all copyright and other proprietary notices contained herein.

The website and Information is intended for UK residents and others who are able to view the website and Information without causing a contravention of any national or local legal or regulatory requirements. Any disputes relating to or arising from the website and Information shall be subject to and governed by English Law and the English Courts shall have exclusive jurisdiction in respect of them.