Customer Services
You can place an order via the telephone during office hours on 0844 800 8528.
For general enquires about an existing order, please call us during office hours on 0844 800 8528.
Alternatively we can be contacted by email:
International Enquiries: international@myryad.co.uk
Technical Enquiries: technical@myryad.co.uk
General Enquiries: customersupport@myryad.co.uk
Office Opening Hours: Monday to Friday: 9am – 5.30pm
Delivery
All prices are exclusive of delivery charges. Any applicable delivery charge will be shown at the checkout. Our current standard delivery charge per order is £5.95 for next day UK delivery.
We will only deliver goods to a UK delivery address. Our standard delivery charge covers most UK Mainland addresses.
Other areas within the UK may incur additional charges and lead to extended delivery time. Any additional charge can be obtained upon application by calling our Customer Support Line on 0844 800 8528 or emailing customersupport@myryad.co.uk
Delivery times such as morning, Saturday and next working day deliveries are optional and will also incur additional charges. Any additional charge can be obtained upon application by calling our Customer Support Line on 0844 800 8528 or emailing customersupport@myryad.co.uk
Unless otherwise expressly stated, any free delivery promotion is applicable to all items for a limited period only. All delivery promotions apply to UK mainland deliveries only.
We will only deliver goods to the address on the order.
Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.
When your goods are dispatched we will send you an email advising that we have sent your order and confirming the method of shipment used.
Receiving your goods
In the unlikely event that when you receive your goods they do not appear to be working or there is something that you don’t understand we provide product support via our customer services team either by phone on 0844 800 8528 or by email at customersupport@myryad.co.uk
This service is provided free of charge to assist you with any product queries you may have at any time.
Returns
We hope that you are pleased with your purchase from Myryad.
If you wish to return an item for exchange or refund;
Complete our online form including: order number, product code, the reason for the return and whether you want a refund or a replacement.
We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return – free of charge.
Click here for our online returns form
To qualify for a full refund the goods must be returned to us in re-saleable condition, we recommend you;
Pack the goods in adequate outer protective packaging suitable for transit
Return in good condition all original packaging complete with all manuals, cables and accessories
We reserve the right to deduct a handling fee from the refund amount for goods not returned in a re-saleable state. Any handling fee will be communicated to you – alternatively we can return the goods to you.
Goods such as earphones or headphones which have been worn cannot be returned except in relation to faulty or incorrectly supplied goods.
Faulty goods reported within 28 days of receipt and returned to us complete will receive either a replacement or full refund.
Faulty goods reported after 28 days of receipt but within the product warranty period will be repaired or replaced.
30 day risk free trial
If you change your mind within 30 days of receiving your order then you are entitled to return the goods to us for a full refund on condition that the goods are returned to us complete in original, undamaged packaging.
Please refer to our standard term and conditions of sale for further information